After making your purchase you are probably really excited to get going and then OH NO! no log in details arrive.

Do not worry as we always send your log in details to the email address that you used during purchase within minutes 


You can expect to receive the following 3 emails. 

1. A copy of your receipt of purchase 
2. Your online login details 

3. Your Welcome email confirming your purchase and providing you with further information about your access 

If you have not received the above please just check the following 

You purchased using Payal and so your information may have been sent to your Paypal email address Please check your PayPal email address mailbox 
As our emails will contain links your filters may have placed in your Spam/Junk folder OR rejected
Please review your Spam and Junk Folders for emails sent from the following and adjust your filters. 

It is also recommended to add to your Contact and Safe lists 

vanspace@t.kajabimail.net (online log in information) 

noreply@vanspace3d.com (download login information)

Please note that the above are automated email addresses that send outgoing login information only

hello@vanspace3d.com (your welcome email and all further correspondence) 
You may have made a spelling mistake during purchase and the email address entered is incorrect
You can review this on screen directly after purchase as conformation will appear here with your email address included

If it is possible that an incorrect email address was entered please follow this Help Guide 

Incorrect email used during Purchase. 
Are you using a Business system or own Domain?
Refer to Host or IT Department 

Using a Company email account or your own Domain?


How to contact vanspace